How Does Your TMC Stack Up?

Assess your TMC's maturity across technology, automation, data analytics, and traveller experience. Answer 20 questions to see where you stand.

0 of 20 answered0%

1What is your primary booking environment?

Fully offline bookings via email/phone handled by agents1 ptOffline-dominant with limited use of online booking tools2 ptsOBT available but adoption inconsistent3 ptsCentralised OBT (e.g. Cytric) with high adoption4 ptsFully digital ecosystem with API-driven booking and automation5 pts

2How integrated are your booking and back-office systems?

No integration – manual re-entry1 ptPartial integration with manual steps2 ptsStandard integration (mid/back office)3 ptsReal-time synchronisation4 ptsFully integrated API-first architecture5 pts

3Do you support hybrid booking (online + agent-assisted)?

No hybrid model1 ptManual support for online bookings2 ptsHybrid exists but inconsistent3 ptsStructured hybrid workflows4 ptsSeamless hybrid experience with unified data5 pts

4Which travel content sources do you integrate?